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Terms And Conditions Privacy Policy Return PolicyProduct shelf life Policy

Terms And Conditions

 1. Business Identity

For legal and operational purposes, the names SHOP-EAGLE and shop-eagle.com are considered equivalent. Both are registered trademarks and the exclusive property of EAGLE AERONAUTICAL SUPPORT LLC .

 2. Secure Purchase and Customer Protection

We guarantee that all transactions made on our website are completely secure. In compliance with the Fair Credit Billing Act , if an unauthorized charge is made to your card as a result of a purchase on our site:

  • You will not be liable for any fraudulent charges.
  • If your bank applies a liability of up to $50, we will assume it in full , provided that:
    • The unauthorized use was not due to your negligence.
    • The purchase was made through our secure server.

Note: It is your responsibility to inform your credit card provider of any suspected fraudulent use, following their procedures.

 3. Order Processing

  • If the product is in our warehouse (Miami, FL), the order will be assigned and processed within 1 to 2 business days .
  • If it is not available in stock, the site will display an estimated delivery time (lead time) , which represents the period in business days for the item to arrive at our facilities, not including transit to the final destination .
  • Orders placed after 2:00 pm ET will be processed the next business day.
  • Once in the shipping phase, the order cannot be modified.
  • Orders are not processed on weekends or holidays.

 4. Urgent Processing

You can opt for same-business-day shipping for an additional $25 USD, subject to the following conditions:

  • Order confirmed before 12:00 pm ET.
  • Payment processed and approved by 12:00 pm ET.
  • The shipping address must match the billing address.
  • This option is only available for in-stock products.
  • If expedited processing is not fulfilled, the additional fee will be refunded . This is the only possible compensation for such a request.

 5. Accepted Payment Methods

  • PayPal
  • Stripe
  • Bank transfer (ACH) or checks (slower processing)
  • Cash on delivery (COD) payments are not accepted.

 6. Sales Tax

  • They apply according to the destination of the order.
  • If you are a tax-exempt entity , you must submit the corresponding documentation before placing the order .
  • Once the shipping process has begun, SHOP-EAGLE cannot refund any taxes charged. In this case, you must process the refund directly with the appropriate tax authority.

 7. Order Tracking

  • You will receive email updates as your order progresses.
  • You can also check the status by entering your order number and email address on our website.

 8. Pending Orders ( Backorders )

  • The site will indicate if a product is in backorder status.
  • In case of inventory inconsistencies, you will receive an automatic email with updated details.

 9. Cancellations

  • To cancel, please call (1-305) 320-4507 during business hours.
  • It is advisable to also send an application by email.
  • Cancellations are subject to a fee of up to 15% if the order is already being processed.
  • Cancellations of orders that have already been shipped are not accepted; in that case, the return procedure must be followed.

 10. Returns

All requests must be processed using the SHOP-EAGLE Return Form . Please first review our Return Policy posted on the website.

 11. Shipping and Logistics

  • We use FedEx and DHL as our primary carriers.
  • Tracking information will be sent on the same day of dispatch.
  • Products classified as hazardous materials ( HazMat ) may require special shipping methods, subject to additional fees.
  • You can use your own carrier account, with an administrative fee.
  • Pickup by the customer can be arranged with prior authorization and at no additional charge.

 12. International Exports

  • We accept international orders, which are shipped in a single delivery .
  • SHOP-EAGLE does not cover taxes, duties or customs costs.
  • It is the buyer's responsibility to know and comply with the export laws of their country.

 13. Technical Support

SHOP-EAGLE does not provide technical advice . All technical information comes exclusively from the manufacturer. For compatibility or installation, please contact the product supplier directly.

 14. Use of the Site

You agree to use shop-eagle.com only for lawful purposes. Automated access, reproduction, or distribution of the content without express authorization is prohibited.

 15. Refunds for Manufacturer Promotions

Any mail-in rebate is subject to the manufacturer's policies. You must contact them directly to process it.

 16. Promotional Codes

  • They only apply if the minimum order amount is met.
  • They have no cash value and may be subject to specific terms.

 17. Price Matching Policy

SHOP-EAGLE does not match prices with other stores. Published prices reflect our most current offering.

 18. Telephone Recordings

SHOP-EAGLE may monitor calls for quality reasons. Call recording is not permitted without prior written consent.

 19. Security and Privacy

We use SSL encryption technology and comply with PCI DSS standards to protect your information. See our Privacy Policy for more details on how your data is used.

 20. Guarantees

SHOP-EAGLE acts solely as a distributor. All warranties belong exclusively to the manufacturer . We make no express or implied warranties of merchantability or fitness for a particular purpose.

 21. Limitation of Liability

Our liability is limited to the value paid for the product. We are not responsible for indirect losses, business interruptions, or third-party claims.

 22. Description and Availability of Products

Although we strive to maintain accurate information, we do not guarantee the absence of errors. We reserve the right to cancel orders with incorrect information.

 23. Opinions and Comments

We reserve the right to moderate, edit, or reject reviews that include offensive language, references to third-party stores, irrelevant information, or misleading information.

 24. Manufacturer Variations

Product content, packaging, or specifications may vary without notice due to manufacturer changes.

 25. Product Testing

SHOP-EAGLE does not perform pre-shipment functional testing.

 26. Discounts and Volume Pricing

We do not offer resale programs or personalized discounts. Some products may include tiered pricing visible directly on their website.

 27. Applicable Jurisdiction

Any legal dispute shall be resolved in accordance with the laws of the State of Florida , USA.

Privacy Policy

At SHOP-EAGLE, we deeply value the privacy and security of our users. This policy describes how we collect, use, store, and protect your personal information when you use our online store. By using our services, you agree to the practices described below.

1. Collection and Use of Information

During your interaction with our store, we collect personal information solely to process orders, improve your shopping experience, and keep you informed about the status of your transactions. The information we may request includes:

  • Full name
  • Shipping and billing address
  • Contact telephone number
  • Email
  • Payment information
  • Access credentials (username and password)

The use of this data is strictly limited to SHOP-EAGLE's operational and administrative purposes. We do not share, sell, or rent your personal information with third parties except as necessary to complete order processing or comply with legal requirements.

2. Registration and Purchase

You can shop as a guest or create an account to manage your orders more conveniently. By registering, you provide us with basic information that will be used exclusively to manage your business relationship with us and send you useful information, such as order confirmations and updates.

If you do not wish to receive promotions or commercial communications, you can opt out at any time (see section 4).

3. Information Security

The security of your information is paramount to us. All SHOP-EAGLE transactions are protected with SSL ( Secure Socket Layer ) encryption, ensuring your data travels securely and privately.

We use a payment gateway certified under the PCI DSS Data Security Standard, which ensures the protection of your card information without storing it on our servers.

Your purchases are also protected by the anti-fraud policies of our payment platforms, such as Stripe and PayPal, giving you peace of mind with every transaction.

Opt- Out Options

You can opt out of receiving promotional communications from SHOP-EAGLE at any time. You have several options to unsubscribe:

  • By clicking the "unsubscribe" link included in our emails.
  • By sending a direct reply to any promotional email stating your request.
  • By contacting our customer service team at 📞 (1-305) 320-4507.

 4. Use of Cookies

We use cookies to improve navigation on our site, offer you relevant content, and save your shopping cart. Cookies do not store sensitive information and you can disable them from your browser; however, this may limit your use of some site features, such as order processing.

Third parties, such as advertising partners, may also use cookies. This policy only covers the use of cookies by SHOP-EAGLE, not third parties.

 5. Technological Tools and Functionalities

We've implemented advanced features that give you a better browsing experience, including:

  • Real-time inventory information
  • Rating and review system
  • Product Q&A Modules
  • Smart category navigation

These features utilize modern technologies supported by our platform to keep your experience seamless, personalized, and secure.

 6. Technical Records

For statistical and administrative purposes, we collect information such as IP addresses and browsing behavior. This information is not linked to your personal data and is analyzed only in aggregate form.

 7. Limited Transfer of Data to Third Parties

We may collaborate with third-party providers for logistics functions, such as payment processing, deliveries, technical support, and data analysis. These providers will only have access to the information strictly necessary to perform their tasks and may not use it for any other purpose.

 8. Contact and Inquiries

If you have questions about this Privacy Policy or wish to exercise your rights to access, correct, or delete your personal data, you can contact our customer service team:

📧 service@eagleaeronauticalsupport.com

📞 (1-305) 320-4507

 9. Changes to this Policy

We reserve the right to update this Privacy Policy when necessary to reflect legal or technological changes. We recommend that you review it periodically. Changes will become effective upon posting.

Return Policy

At SHOP-EAGLE , we strive to provide a transparent and trustworthy shopping experience. If you are not satisfied with your order, you can request a return of products as long as they are unused, in their original packaging, and in resalable condition. Returns must be requested within 30 calendar days of the order being shipped .

Once we receive and evaluate the returned products, a refund will be issued using the same payment method used at the time of purchase. This policy does not apply to personalized, personal-use, or final-sale products . To initiate a return, please contact our customer service team.

 1. Refund Request

For an item to be eligible for a return, it must be in perfect condition, with no signs of use, and in its original packaging. This packaging must be protected by an additional shipping box (ideally the same one the product was received in or a similar one). Labels or notes should not be placed directly on the original packaging , as this may invalidate the return.

Customers can initiate a request from the "Orders" section of their account or through the "Contact Us" form . All returns require the completion of a Return Merchandise Authorization (RMA) form . This form must be pre-approved by SHOP-EAGLE before the item is shipped.

Once we receive your request, we will send you an RMA number along with specific shipping instructions. If the return is not approved, the reason will be communicated. Any item returned without authorization will be refused and returned to the customer with shipping charges due .

This policy may be modified at any time without notice and should be considered a general guideline for the returns process.

 2. Products Not Eligible for Return

Some products are exempt from the return process due to their nature, conditions of use, or manufacturer policies. These include, but are not limited to:

  • Products subject to non-cancellation and non-refundable (NCNR) agreements .
  • Items with a limited shelf life , unless this requirement has been previously specified at the time of purchase.
  • Hazardous or regulated materials , considered final sale.
  • Opened or used electronic equipment (except headphones), unless they have manufacturing defects.
  • Software and DVDs , which can only be exchanged for the same title if they are defective.
  • Components such as De-Ice Boots or spark plugs , if they have been opened or tampered with outside of their original packaging.
  • Batteries , which must first be handled by the manufacturer under the corresponding warranty policy before contacting our team.
  • Cans with dents , provided the contents have not been compromised, will not be considered a valid cause for return.

 3. Inventory Replenishment Charge

All authorized returns will be subject to a restocking fee , which will be assessed per product and communicated at the time the RMA number is issued.

In cases where the returned item requires additional testing or recertification , an additional charge will apply .

 4. Credit Processing

Once the returned items are received, they will be inspected to verify they meet the established requirements. If approved, the refund will be processed using the original payment method.

The credit will include only the value of the products and applicable taxes. Original shipping costs, inspection fees, or certification fees will not be refunded unless the return is due to an error on our part or a manufacturing defect.

If the product is returned outside the authorized RMA period , credit will not be issued. In these cases, the items will be returned to the customer at the destination's expense, and an invoice will be issued for the administrative costs incurred.

To be accepted, all returns must be sent in their original packaging and in resalable condition . Items that arrive damaged, altered, or incomplete will not be accepted .

 5. Customer Service

If you have questions or need help with a return, you can contact our customer service team:

📧 service@eagleaeronauticalsupport.com

Remember to include your order number so we can help you more quickly.

Product shelf life Policy

At SHOP-EAGLE , we understand that certain products require specific conditions related to their manufacturing date and remaining shelf life. Therefore, we strive to ship items with the longest shelf life available, under rigorous quality standards.

1.Inventory Management with Useful Life

All of our products subject to expiration are managed under the "first in, first out" (FIFO) principle . This methodology allows us to ensure efficient inventory turnover and minimize the risk of products with limited shelf life.

We do not guarantee a specific amount of time remaining on products with a shelf life. However, we will never ship products with less than 30 days of shelf life remaining unless specifically requested and approved in writing by the customer.

2.Specific Date Requests

If you need your order to meet any special conditions, such as:

  • Minimum Expiration Date (DOE)
  • Specific date of manufacture (DOM)
  • Minimum percentage of remaining useful life

You must indicate this when placing your order , using the comments section or by sending a message to our customer service team. Once we receive your request, we will proceed as follows:

  1. We will verify the available inventory that meets your requirements.
  2. If the requested conditions are not met, we will inform you of the current product details and await your authorization before shipping.

4.Conditions of Acceptance and Claims

In order for us to address any requests related to shelf life, it is essential that the request was clearly stated in the original order. We do not accept returns, cancellations, or claims related to a product's shelf life if such a request was not specified at the time of purchase.

5.Final Recommendation

We recommend that you always include any special conditions related to shelf life directly in your purchase order, or contact us in advance to ensure we can meet your expectations.

For additional questions, please contact our team at:

📧 service@eagleaeronauticalsupport.com