Frequently Asked Questions (FAQ)
How can I contact Shop Eagle?
You can contact us through the following means:
- Email: sales@eagleaeronauticalsupport.com, sales1@eagleaeronauticalsupport.com, sales2@eagleaeronauticalsupport.com
- Phone: +1 (305) 320-4507 (Hours: Monday to Friday, 7:00 a.m. to 10:00 p.m. Miami time)
- Social media: Eagle Aeronautical Support LLC's official Instagram, LinkedIn, and Facebook
What payment methods do you accept?
PayPal and debit or credit cards (Visa, MasterCard, Amex) through Stripe.
Can I log in with my Google account?
Yes. You can easily log in using the 'Sign in with Google' button.
How can I recover my password?
Click 'Reset Password' on the login screen and follow the instructions you'll receive by email.
How long does it take for my payment to be confirmed?
2 to 3 business days after payment.
Do you ship within the United States?
Yes, all shipments within the US are made via FedEx.
Do you ship internationally?
Yes, exclusively via DHL. The customer covers customs fees and duties.
Which products have special restrictions?
Products classified as HAZMAT have additional costs managed by the carrier.
How does the return policy work?
You must request an RMA authorization. Review our policy at https://shop-eagle.odoo.com/terms-and-conditions.
Can I be exempt from sales tax?
Yes, contact an advisor with your active account to submit your Resale Certificate.
Order and Shipment Tracking
How can I track my order?
Once your order has been confirmed and shipped, you will receive an email with the tracking number provided by FedEx or DHL.
How long will it take for my order to arrive?
- FedEx (USA): 2-5 business days
- DHL (International): 4-10 business days depending on the country.
Do you offer express or pre-noon shipping?
Yes. You can request a special shipment with pre-noon delivery for an additional cost.
Payments
and Billing
Can I pay without registering?
Yes. You can purchase as a guest, although we recommend creating an account.
How do I request an invoice?
The invoice is sent by email upon confirmation of payment or can be downloaded from your account.
What do I do if my payment was declined?
Contact our support team by email or WhatsApp.
Returns,
Exchanges, and Warranties
What is the process for returning a product?
Request an RMA authorization. Once approved, you will receive return instructions.
Which products cannot be returned?
Specialty products, opened chemicals, on-demand products, and HAZMAT.
Do I have a warranty?
Yes. All products have a limited manufacturer's
warranty.
Account,
Access, and Security
How do I create an account?
Click 'Login' and then 'Create Account'.
Forgot your password?
Click 'Reset Password' and follow the
instructions received by email.
Tax
Exemption
How can I be exempt from sales tax?
You must have an active account and submit your resale certificate for verification.
Which states does this apply to?
This depends on tax laws and our tax presence in each state.
International
Shipping and Customs
Do you ship outside the US?
Yes. We exclusively use DHL.
Who is responsible for customs fees?
The customer is responsible for covering taxes, duties, and customs charges.
What documentation do I need?
No additional documentation is required except for tax exemptions
Hazardous
Materials (HAZMAT)
Which products have special restrictions?
Chemicals, sealants, adhesives, etc. require special handling.
Can I return a HAZMAT product?
No. These products cannot be returned due to transportation regulations
Special
Orders and Backorders
Can I purchase an out-of-stock product?
Our systems only sell products in stock. You can check availability and delivery times to place a special order.
General
Company Information
What are the hours of operation?
Monday to Friday, 8:00 a.m. to 5:00 p.m. (Miami/Doral time).
When was the official store launch?
July 7th.
Are there any new policies in place?
There are currently no upcoming policies
🛠️ Answer:
This message typically appears when you are trying to ship internationally using FedEx, which is not available on our platform.
👉 For all international shipments, please select DHL as the carrier. FedEx is only available for deliveries within the United States.
🛠️ Answer:
This message appears when you attempt to ship within the United States by selecting DHL as the carrier. Currently, we only offer domestic shipping via FedEx, so DHL is not authorized for this type of delivery.
👉 Solution: Select FedEx as the shipping method for deliveries within the US.
🛠️ Answer:
This error occurs when the entered zip code does not meet the format required by the destination country.
👉 We recommend checking the zip code directly from your browser or using reliable tools, or if you prefer, contact us so we can help you validate it correctly and ensure a smooth delivery.