HELPDESK

Welcome to the Shop Eagle Helpdesk, your central hub for fast, reliable support. Find guidance on orders, account management, billing, shipping, and returns. Explore the topics below for clear answers to common questions. If you need further assistance, our customer service team is ready to help.

Welcome to the Shop Eagle Helpdesk your centralized support center for quick and reliable assistance. Whether you need help tracking an order, managing your account, understanding billing details, or learning about our shipping and return policies, this section is designed to provide clear and accurate information. Browse through the topics below to find answers to the most common questions and learn how to make the most of your Shop Eagle experience. If you require additional support, our customer service team is always ready to help.

How can I contact Shop Eagle?

You can contact us through the following means:

Email: sales@eagleaeronauticalsupport.com, sales1@eagleaeronauticalsupport.com, sales2@eagleaeronauticalsupport.com

Phone: +1 (305) 320-4507 (Hours: Monday to Friday, 7:00 a.m. to 10:00 p.m. Miami time)

Social media: Eagle Aeronautical Support LLC's official Instagram, LinkedIn, and Facebook

What payment methods do you accept?

PayPal and debit or credit cards (Visa, MasterCard, Amex) through Stripe

Can I log in with my Google account?

Yes. You can easily log in using the 'Sign in with Google' button.

How can I recover my password?

Click 'Reset Password' on the login screen and follow the instructions you'll receive by email.

How long does it take for my payment to be confirmed?

2 to 3 business days after payment.

Do you ship within the United States?

Yes, all shipments within the US are made via FedEx.

Do you ship internationally?

Yes, exclusively via DHL. The customer covers customs fees and duties.

Which products have special restrictions?

Products classified as HAZMAT have additional costs managed by the carrier.

How does the return policy work?

You must request an RMA authorization. Review our policy at https://www.shop-eagle.com/terms-and-conditions

Can I be exempt from sales tax?

Yes, contact an advisor with your active account to submit your Resale Certificate.

Frequently Asked Questions

Here are some of the most common questions about Shop Eagle, our products, and our services. Find quick answers to help you with orders, payments, shipping, and returns.

Returns, Exchanges, And Warranties

Find out how our return and warranty processes work. Learn about eligibility, RMA requests, and conditions for product exchanges or replacements.

Account, Access, And Security

Get help managing your Shop Eagle account. Learn how to log in, reset your password, and keep your account secure with two-factor authentication (2FA).

International Shipping And Customs

Learn about our international shipping options, estimated delivery times, and customs responsibilities when purchasing from outside the United States.

Hazardous Materials (HAZMAT)

Review important information about products classified as hazardous materials. Additional handling fees and carrier-specific regulations may apply.

General Company Information

Discover key details about Shop Eagle, including our mission, customer service hours, and how to contact our support team for personalized assistance.

How can I track my order?

Once your order has been confirmed and shipped, you will receive an email with the tracking number provided by FedEx or DHL.

How long will it take for my order to arrive?

- FedEx (USA): 2-5 business days

- DHL (International): 4-10 business days depending on the country.

What do I do if my payment was declined?

Yes. You can request a special shipment with pre-noon delivery for an additional cost.

Can I pay without registering?

Yes. You can purchase as a guest, although we recommend creating an account.

How do I request an invoice?

The invoice is sent by email upon confirmation of payment or can be downloaded from your account.

What do I do if my payment was declined?

Contact our support team by email or WhatsApp.

What is the process for returning a product?

Yes. You can purchase as a guest, although we recommend creating an account.

Do I have a warranty?

Yes. All products have a limited manufacturer's warranty.

Which products cannot be returned?

Specialty products, opened chemicals, on-demand products, and HAZMAT.

How do I create an account?

Click 'Login' and then 'Create Account'.

Forgot your password?

Click 'Reset Password' and follow the instructions received by email.

Order And Shipment Tracking

Track your orders and shipments easily with Shop Eagle. Here you’ll find information on how to check your order status, carrier updates, and delivery times for both domestic and international shipments.

Tax Exemption

Understand how to apply for sales tax exemption. This section explains the requirements and how to contact our support team for assistance with eligible business accounts.

How can I be exempt from sales tax?

You must have an active account and submit your resale certificate for verification.

Which states does this apply to?

This depends on tax laws and our tax presence in each state.

Do you ship outside the US?

Yes. We exclusively use DHL.

Who is responsible for customs fees?

The customer is responsible for covering taxes, duties, and customs charges.

What documentation do I need?

No additional documentation is required except for tax exemptions

Which products have special restrictions?

Click 'Login' and then 'Create Account'.

Can I return a HAZMAT product?

No. These products cannot be returned due to transportation regulations

What are the hours of operation?

Monday to Friday, 8:00 a.m. to 5:00 p.m. (Miami/Doral time).

When was the official store launch?

July 7th.

Are there any new policies in place?

There are currently no upcoming policies

Payments And Billing

Manage your payments with confidence. Learn about accepted payment methods, billing processes, and how to resolve any issues related to transactions or payment confirmations.

How can I contact Shop Eagle?

You can contact us through the following means:

Email: sales@eagleaeronauticalsupport.com, sales1@eagleaeronauticalsupport.com, sales2@eagleaeronauticalsupport.com

Phone: +1 (305) 320-4507 (Hours: Monday to Friday, 7:00 a.m. to 10:00 p.m. Miami time)

Social media: Eagle Aeronautical Support LLC's official Instagram, LinkedIn, and Facebook

What payment methods do you accept?

PayPal and debit or credit cards (Visa, MasterCard, Amex) through Stripe

Can I log in with my Google account?

Yes. You can easily log in using the 'Sign in with Google' button.

How can I recover my password?

Click 'Reset Password' on the login screen and follow the instructions you'll receive by email.

How long does it take for my payment to be confirmed?

2 to 3 business days after payment.

Do you ship within the United States?

Yes, all shipments within the US are made via FedEx.

Do you ship internationally?

Yes, exclusively via DHL. The customer covers customs fees and duties.

Which products have special restrictions?

Products classified as HAZMAT have additional costs managed by the carrier.

How does the return policy work?

You must request an RMA authorization. Review our policy at https://shop-eagle.odoo.com/terms-and-conditions.

Can I be exempt from sales tax?

Yes, contact an advisor with your active account to submit your Resale Certificate.

Frequently Asked Questions

Here are some of the most common questions about Shop Eagle, our products, and our services. Find quick answers to help you with orders, payments, shipping, and returns.

Returns, Exchanges, and Warranties

Find out how our return and warranty processes work. Learn about eligibility, RMA requests, and conditions for product exchanges or replacements.

Account, Access, and Security

Get help managing your Shop Eagle account. Learn how to log in, reset your password, and keep your account secure with two-factor authentication (2FA).

International Shipping and Customs

Learn about our international shipping options, estimated delivery times, and customs responsibilities when purchasing from outside the United States.

Hazardous Materials (HAZMAT)

Review important information about products classified as hazardous materials. Additional handling fees and carrier-specific regulations may apply.

General Company Information

Discover key details about Shop Eagle, including our mission, customer service hours, and how to contact our support team for personalized assistance.

How can I track my order?

Once your order has been confirmed and shipped, you will receive an email with the tracking number provided by FedEx or DHL.

How long will it take for my order to arrive?

- FedEx (USA): 2-5 business days

- DHL (International): 4-10 business days depending on the country.

What do I do if my payment was declined?

Yes. You can request a special shipment with pre-noon delivery for an additional cost.

Can I pay without registering?

Yes. You can purchase as a guest, although we recommend creating an account.

How do I request an invoice?

The invoice is sent by email upon confirmation of payment or can be downloaded from your account.

What do I do if my payment was declined?

Contact our support team by email or WhatsApp.

What is the process for returning a product?

Yes. You can purchase as a guest, although we recommend creating an account.

Which products cannot be returned?

Specialty products, opened chemicals, on-demand products, and HAZMAT.

Do I have a warranty?

Yes. All products have a limited manufacturer's warranty.

How do I create an account?

Click 'Login' and then 'Create Account'.

Forgot your password?

Click 'Reset Password' and follow the instructions received by email.

Order and Shipment Tracking

Tax Exemption

Understand how to apply for sales tax exemption. This section explains the requirements and how to contact our support team for assistance with eligible business accounts.

How can I be exempt from sales tax?

You must have an active account and submit your resale certificate for verification.

Which states does this apply to?

This depends on tax laws and our tax presence in each state.

Do you ship outside the US?

Yes. We exclusively use DHL.

Who is responsible for customs fees?

The customer is responsible for covering taxes, duties, and customs charges.

What documentation do I need?

No additional documentation is required except for tax exemptions

Which products have special restrictions?

Click 'Login' and then 'Create Account'.

Can I return a HAZMAT product?

No. These products cannot be returned due to transportation regulations

What are the hours of operation?

Monday to Friday, 8:00 a.m. to 5:00 p.m. (Miami/Doral time).

When was the official store launch?

July 7th.

Are there any new policies in place?

There are currently no upcoming policies

Payments and Billing

Manage your payments with confidence. Learn about accepted payment methods, billing processes, and how to resolve any issues related to transactions or payment confirmations.